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F.A.Q.

SHIPPING

 

Where do you ship?

We ship in India for now.

As soon as the borders will open, we will ship internationally as well.

 

How much is shipping?

Shipping is on us. Your welcome ! :)

 

When will you ship my order?

We don't believe in bulk production because we want each piece to be manufactured specially for you.

Each stone is handpicked by the team & handmade by our local artist, so it takes 7 to 10 days in manufacturing.

Once the item is manufactured, it takes 2-5 business days to get delivered at your door step.

Can I track my order?

Yes, We’ll always send a tracking number via email within 24 hours of your order. You can also send us a quick message and we'll be happy to track it for you.

 

Returns

 

Do you accept returns?

Yes we do.  Let us know within 14days of delivery if you need an exchange or want to return the order. Please email us at enquirysoulstone@gmail.com

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items. Worn pieces(except for trial) are not eligible for a return/refund.

 

When can I cancel my order?

You can cancel your order up to 24hrs after purchase.

 

OTHERS

 

How can I find my ring size?

Either you can go to local jeweler & get it checked or you can try this.

 

What are the payment options?

We  accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal. 

Can you ship my order as a gift?

Defiantly we can ship your order as a gift to your loved ones. We make sure that we don’t put the receipt in that order. You can request it at enquirysoulstone@gmail.com